Refund & Cancellation Policy
Last updated: November 9, 2026
Because our services are custom and labor-based, refunds are handled per milestone as described below.
Cancellations
- Clients may cancel an engagement at any time with written notice.
- Work completed up to the cancellation date is billable and non-refundable.
Refunds
- Down payments for work not yet started are refundable within 7 days of payment, less payment processing fees.
- Milestone payments for accepted deliverables are non-refundable.
- Hardware parts are subject to the supplier’s warranty and return terms.
Processing
Approved refunds are returned to the original payment method within 7–14 business days, subject to the processing timelines of banks, e-wallets and our payment partner.
Contact
Macvin Software Development Services · Tuy, Batangas, Philippines · +63 976 272 0145 / (043) 727 0969 · macvin.dev